Dialing in your CMS The heart of any digital operation is content. No matter how much you have, the right content management system (CMS) will help you manage it all to create personalized, consistent brand experiences across web, mobile, apps, social, voice, in-person, and more. An agile CMS combined with a modern data asset management…
Ein transparenter Führungsstil als neuer Standard Für viele Service-Teams hat sich Slack als die Plattform der Wahl für die interne bidirektionale Kommunikation herauskristallisiert, auf der alles – angefangen bei Ask Me Anything-Runden des CEOs bis hin zu Umfragen unter den Mitarbeiterinnen und Mitarbeitern – stattfindet. Dank der unbegrenzten Anzahl an Channels in Slack können spezielle…
Supply chain issues create high demand for service techs A December 2021 CDK survey of dealership owners and managers found that their most critical hiring need was also the hardest job to fill: service technician. According to the National Automobile Dealers Association (NADA), auto dealerships could use 37,000 more techs than are available to work…
L’ascension du microcoaching Les agents en télétravail ne peuvent pas lever la main pour demander de l’aide, ni s’adresser au collègue d’en face pour avoir un renseignement (les plateformes de génération de tickets ne sont pas un environnement idéal pour encadrer en temps réel, car elles n’ont pas été conçues pour faciliter la conversation). Les…
CX GOVERNANCE A question was asked to survey respondents about who in their organisation was responsible for customer experience. Governance shows how seriously CX is being taken, and how capable organisations will be of driving radical CX programmes which are likely to impact on many existing fiefdoms. The chart below shows clearly that small organisations…
Resumen de la situación El ritmo y la velocidad del cambio se están acelerando, al igual que las demandas empresariales y las presiones competitivas globales sobre los ejecutivos de TI, el desarrollo de aplicaciones, la arquitectura y los equipos de infraestructura y operaciones, a medida que intentan ampliar los modelos de negocio, crear nuevos modelos…
Productivité et sentiment d’appartenance, les deux défis du travail hybride Le premier est la productivité. Pendant la crise sanitaire, la solidarité dans l’épreuve était source de motivation. Maintenant que le travail hybride s’est imposé comme la nouvelle norme, les entreprises doivent redoubler d’efforts pour maintenir leurs collaborateurs productifs dans un environnement décentralisé. L’autre défi est…
Cloud Compatibility The survey asked respondents how much importance their organizations place on investing in storage and data protection solutions that are compatible with future cloud computing goals. These include solutions like multi-cloud compatibility to ensure the organization has the flexibility to choose the optimal cloud environment for their workloads, the ability to run data-intensive…
Performance Today’s businesses are powered by a variety of cloud-based applications and services with distinct characteristics and quality of service (QoS) requirements. Some applications, such as video collaboration solutions, are bandwidth-intensive and delay-sensitive. Other applications, like CRM solutions, are more tolerant of packet loss and latency. Network architects must find ways to prioritize, shape, and…
How do you prepare for uncertainty? Five-year plans are a thing of the past. Instead, businesses must build their strategies around four increasingly key principles: connecting people, simplifying security, equipping workers to thrive, and embracing flexible planning. Download Before, Now, and Next Whitepaper
