The benefits of an exceptional client experience are undeniable: higher client retention, more engagements per client, and more client referrals—all within a shorter timespan. Technology is a powerful way to improve service delivery, but only if that technology simplifies processes for clients and accounting teams alike.
Lead Notes should not sound computer generated. They should sound conversational in nature. Lead Notes should provide context related to specific project. Lead Notes should be grammatically correct and easy to understand. Formatting should be clean and free from special characters. Lead notes should include full BANT and unique information for the sales rep to…
Migrating efficiently from legacy systems to a single cloud-based platform and Providing smooth migration from legacy TDM infrastructure to SIP and number portability Standardising user experience and Managing Multiple UCAAS Products Consolidating platforms/vendors and a geo-redundant architecture and ensuring high voice quality Simplifying regional complexities and overall management Adhering to compliance and security requirements
Support of hybrid and remote work will accelerate cloud contact centre solution adoption, helping fuel a 17.9% global CCaaS end-user spend CAGR through 2026. Conversational AI maturation will accelerate contact centre solution replacement by 10% through 2026 as organisations seek both operational efficiencies and customer experience improvements.
These siloed processes and time-consuming manual checks put the credibility of the data, and that of the financial and accounting department, at risk. Individuals are prone to copy-and-paste errors, duplicative work, and inconsistencies between internal and external reports created by different departments. To add to these pressures, the financial close no longer stands alone. As…
According to a Workiva survey, 56% of finance leaders do not believe that their organizations have the right technology in place to adapt to changing circumstances in reporting. How can you ensure agility? Start with automation. Spend less time and hassle with moving financial data from “here to there” and double- or triple-checking for accuracy….
With LatentZero Compliance, show your customers your current state of compliance at any time. Run compliance checks automatically across your portfolios throughout the day. Cut your technology costs with ION’s hosted solutions. Download the brochure to learn more.
Upheaval is arguably one of the best words there is to describe the effects of recent events on enterprises in 2020. As quarantine restrictions forced workers remote, it accelerated the growth of both telecommuting and cloud service adoption. The result was a new proving point for the power of cloud computing and the criticality of…
Many organizations today are turning to managed detection and response (MDR) services to augment their teams to combat the rapidly evolving threat landscape. To do it effectively, you need an MDR service that can evolve in response to the threat landscape and is committed to delivering successful outcomes rather than service-level agreements (SLAs) and homework…
Every year the cost of data breaches increases. Unfortunately, many companies don’t have a cybersecurity plan in place; others haven’t updated theirs for years. With costs escalating and more businesses now experiencing a data breach than not, it’s time to get serious about cybersecurity. In this guide, “How to take your security posture to the…
