L’ascension du microcoaching Les agents en télétravail ne peuvent pas lever la main pour demander de l’aide, ni s’adresser au collègue d’en face pour avoir un renseignement (les plateformes de génération de tickets ne sont pas un environnement idéal pour encadrer en temps réel, car elles n’ont pas été conçues pour faciliter la conversation). Les…
User-centered design User-centered design (UCD) is a product design philosophy that emphasizes designing the product around how the user can, wants, or needs to use it, rather than seeking to change the user’s behaviors to fit the product. We consider a user’s needs from the very beginning of the product cycle and continuously validate our…
Intent lead distribution is one of the most powerful tools that can help businesses maximize their overall sales. In this article, we will explore how intent lead distribution works and what benefits it brings to companies operating within the B2B industry. What is Intent Lead Distribution? Intent lead distribution is an automated process used by…
This year marks Google’s 25th anniversary, and it is a great time to look back on all that the company has achieved over this period. From its humble beginnings as a search engine in 1998 to becoming one of the most powerful companies in the world today, Google has come a long way. In this…
Implementing an HR system is a transformative yet intricate process. Beyond installing software, it requires aligning technology with business goals, optimizing workflows, and securing user buy-in. A business integrator is the pivotal force that ensures these elements coalesce, turning a complex rollout into a strategic win. Here’s why every HR system implementation needs this hidden…
Glassdoor reports a staggering 216% increase in references to remote monitoring in employee reviews since Q1 2021, signaling a seismic shift in workplace dynamics. Driven by the rise of remote work during the COVID-19 pandemic and advancements in monitoring technology, this trend has sparked debates about productivity, trust, and corporate culture. HR professionals must navigate…
Artificial Intelligence (AI) is reshaping workplaces, and HR professionals are at the forefront of this transformation. From talent acquisition to employee engagement, AI offers powerful tools to enhance efficiency and decision-making. However, its adoption comes with challenges that require strategic understanding. Here’s what HR pros need to know about leveraging AI effectively while navigating its…
On February 28, 2025, DISA Global Solutions, a major employment screening provider, disclosed a data breach impacting over 3.3 million individuals, marking one of the largest cyber incidents in the employment services sector to date. This breach, reported to the Maine Attorney General’s office, exposed sensitive personal data, raising alarm bells for HR professionals who…
The HR tech industry, typically associated with payroll and compliance, has taken a dramatic turn into corporate espionage. Rippling, a leading HR platform, has accused competitor Deel of planting a mole within its ranks to steal trade secrets, as detailed in a bombshell lawsuit filed on March 17, 2025. This high-stakes drama, complete with a…
As artificial intelligence races forward, the race to measure its progress has intensified. Crowdsourced AI benchmarks, like Chatbot Arena, have gained traction among tech giants such as OpenAI, Google, and Meta, offering a seemingly democratic way to evaluate model performance. These platforms rely on users to compare AI outputs, generating leaderboards that labs tout as…
In a surprising revelation during Google’s ongoing antitrust trial, an OpenAI executive has sparked intrigue by expressing the company’s interest in acquiring Google’s Chrome browser if it were put up for sale. Nick Turley, head of product for ChatGPT, testified on April 22, 2025, that owning Chrome would enable OpenAI to deliver an “incredible experience”…
In the fast-paced world of remote and hybrid work, capturing and leveraging meeting insights is critical for driving productivity and informed decision-making. Fireflies.ai, a leading AI-powered note-taking app, has introduced a suite of innovative features in 2025 designed to extract deeper insights from meeting notes, revolutionizing how teams process and act on conversations. These advancements,…
Clarks modernized its security with Check Point solutions, including Quantum Security Gateways, Harmony Endpoint, and CloudGuard Network Security. These tools simplified management, reduced security rules by 60%, and enhanced visibility across on-prem and cloud environments. With automated threat prevention and scalable VPN access, Clarks achieved robust protection while optimizing costs and infrastructure. Download Clarks Case…
With the increasing globalisation of the automotive industry, growing environmental, social and governance (ESG) awareness and the transition to electric vehicles (EV), the key to driving further recovery and growth of theindustry will be found in more streamlined and secure automotive logistics. Fortunately, Maersk’s Cars in Containers offers an end-to-end automotive logistics solution to help…
