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The CRM tag on InfoProWeekly features up-to-date news on customer relationship management, sales automation tools, CRM software innovations, and strategies to enhance customer engagement and retention. Stay informed with expert insights and industry updates.
Meta Brings Muse Into the Small Business Market Meta Platforms is expanding its artificial intelligence capabilities for small businesses with Muse, an AI powered agent designed to help entrepreneurs manage daily operations, attract customers and improve business performance. Announced on September 29, 2026, Muse for Small Business introduces integrations with popular business applications, including Shopify,…
ZoomInfo Expands Its AI Sales Strategy ZoomInfo has acquired DoubleO.ai, strengthening its strategy to bring artificial intelligence agents into everyday sales and marketing operations. Announced on September 30, 2026, the acquisition combines DoubleO.ai’s multi-agent orchestration technology with ZoomInfo’s extensive business intelligence and go-to-market data. The move aims to help businesses move beyond basic AI assistants…
Gong Pushes Revenue AI Into a New Phase Gong has announced Mission Callisto, a major product expansion designed to help businesses improve revenue intelligence through richer customer data, artificial intelligence and automated workflows. Announced on September 30, 2026, the initiative introduces new capabilities across Gong’s Revenue AI platform, including Gong Enrich, enhanced AI assistance, Custom…
Mastercard Strengthens Its AI Commerce Strategy Mastercard is expanding its global artificial intelligence commerce strategy through a worldwide reseller agreement with Rezolve Ai announced on October 5, 2026. The agreement allows Mastercard to market and sell Rezolve Ai’s software subscriptions to businesses worldwide, creating a new route for distributing AI powered commerce technology. <sup>[1]</sup> The…
AI Is Changing What CRM Systems Can Do Customer relationship management platforms are evolving from systems that store customer records into intelligent platforms that analyze behavior, identify opportunities and help teams take action. In 2026, major technology providers are embedding artificial intelligence more deeply into CRM workflows, bringing customer intelligence closer to everyday sales, marketing…
Understanding the Role of CRM Analytics in Modern Sales Businesses are increasingly using customer relationship management systems to understand customer behavior, improve sales performance and identify new revenue opportunities. As competition intensifies, CRM analytics helps sales teams move beyond basic contact management and make decisions based on measurable customer data. CRM analytics involves examining information…
Modern organizations are embracing digital transformation to remain competitive in an increasingly technology driven economy. Companies are investing in automation, analytics, cloud platforms, and intelligent systems to improve productivity and deliver better customer experiences. However these efforts often struggle when business applications operate in isolation. This is precisely why Why ERP Integration Is Essential for…
Sales outreach has evolved far beyond inserting a prospect’s first name into an email template. While that tactic once felt fresh and attentive, modern buyers now expect relevance that reflects their goals, challenges, and business context. Sales personalization beyond using first names in outreach emails focuses on building communication that feels researched, intentional, and genuinely…
Coca Cola explores Costa Coffee sale amid strategy shift as the global beverage leader reassesses long term priorities and capital allocation. The review reflects a broader effort to streamline operations while sharpening focus on high growth segments. Since acquiring Costa Coffee in 2019, Coca Cola has worked to expand its footprint in the ready to…