Assets/BlogsCloud ComputingThe UK Customer Experience Decision-Makers’ Guide 2022-23

The UK Customer Experience Decision-Makers’ Guide 2022-23

-

CX GOVERNANCE

A question was asked to survey respondents about who in their organisation was responsible for customer experience. Governance shows how seriously CX is being taken, and how capable organisations will be of driving radical CX programmes which are likely to impact on many existing fiefdoms.

The chart below shows clearly that small organisations are far less likely to have a dedicated customer experience professional working within them. Even in the very largest organisations surveyed, only 18% had a CX professional at board level, although there is often representation for CX at very senior management level.

Download The UK Customer Experience Decision-Makers’ Guide 2022-23 Whitepaper

the-uk-customer-experience-decision-makers-guide-2022-23

Latest Whitepapers

Mastering the Art of B2B Content Distribution

In the realm of B2B content marketing, creating high-quality content is only half the battle. To truly succeed, businesses...

Effective Lead Nurturing

For success in today’s digital marketing age, advanced lead nurturing through social media content is essential. It must focus...

Harnessing Potential of Email Marketing for B2B Success

Email marketing is a long-term strategy that requires consistent effort and adaptation to achieve B2B success. Below are 20...

Must read

Effective Lead Nurturing

For success in today’s digital marketing age, advanced lead...

Harnessing Potential of Email Marketing for B2B Success

Email marketing is a long-term strategy that requires consistent...

Newsletter

You might also likeRELATED
Recommended to you