Meta has built custom computer AI chips to help with its artificial intelligence and video-processing tasks and is expressing about chips openly in the public for the first time. The social networking company revealed its internal silicon chip projects for the first time to reporters recently. Although it is costly for a Meta to design and…
OpenAI launched a ChatGPT iPhone application on 18th May. CTO of OpenAI Mira Murati said that an Android version of ChatGPT is coming soon. The application is the first official mobile app for ChatGPT. OpenAI says, “The app can answer questions such as, “what are unique custom birthday gifts ideas for my coffee-loving mom” or explain how to…
Unified security operations with a single platform With Sumo Logic ingesting data from SoSafe’s various tools, the security analysts gained a central SOC management solution, which also alleviated the need for them to be experts and pivot across individual security solutions. The SOC team now has go-to dashboards to efficiently monitor the attack surface across…
Priorizar la experiencia de los empleados Los equipos de TI son muy conscientes de esta creciente responsabilidad. El análisis de Gartner predice que “para 2025, más del 50 % de las organizaciones de TI utilizarán la experiencia digital de los empleados para priorizar y medir el éxito de las iniciativas digitales, lo que representa un…
Dialing in your CMS The heart of any digital operation is content. No matter how much you have, the right content management system (CMS) will help you manage it all to create personalized, consistent brand experiences across web, mobile, apps, social, voice, in-person, and more. An agile CMS combined with a modern data asset management…
Ein transparenter Führungsstil als neuer Standard Für viele Service-Teams hat sich Slack als die Plattform der Wahl für die interne bidirektionale Kommunikation herauskristallisiert, auf der alles – angefangen bei Ask Me Anything-Runden des CEOs bis hin zu Umfragen unter den Mitarbeiterinnen und Mitarbeitern – stattfindet. Dank der unbegrenzten Anzahl an Channels in Slack können spezielle…
Supply chain issues create high demand for service techs A December 2021 CDK survey of dealership owners and managers found that their most critical hiring need was also the hardest job to fill: service technician. According to the National Automobile Dealers Association (NADA), auto dealerships could use 37,000 more techs than are available to work…
Introduction Small manufacturers across multiple industries have chosen ECI ERP solutions to run their businesses, so we’ve heard practically every question possible. Some common questions include: How much inventory do we have left? Why do mistakes always happen when we enter orders into the system? Are we making money on all our jobs? If these…
L’ascension du microcoaching Les agents en télétravail ne peuvent pas lever la main pour demander de l’aide, ni s’adresser au collègue d’en face pour avoir un renseignement (les plateformes de génération de tickets ne sont pas un environnement idéal pour encadrer en temps réel, car elles n’ont pas été conçues pour faciliter la conversation). Les…
CX GOVERNANCE A question was asked to survey respondents about who in their organisation was responsible for customer experience. Governance shows how seriously CX is being taken, and how capable organisations will be of driving radical CX programmes which are likely to impact on many existing fiefdoms. The chart below shows clearly that small organisations…
