Is your existing software solution exactly what your business needed years ago? There are a growing number of generic software packages available today that are both diverse and easyto-use for a startup or very small business. However, the very reasons that make them suitable for a startup become the reasons why they become a hindrance…
Small manufacturers across multiple industries have chosen ECI ERP solutions to run their businesses, so we’ve heard practically every question possible. Some common questions include: How much inventory do we have left? Why do mistakes always happen when we enter orders into the system? Are we making money on all our jobs? If these are…
Many small to midsized manufacturers (SMMs) struggle to compete with their larger counterparts because they have fewer resources including personnel, technology, budget, and time. That said, using your production resources as efficiently as possible is extremely important. Material and inventory management are one of the most vital areas of any manufacturing business yet often needs…
If you’re like most contact center leaders, you have separate platforms or tools to measure voice, chat and IVR. The owner of each typically monitors and optimizes their respective channel, hoping this improves overall performance. But when it comes to understanding how contact center interactions impact customer satisfaction and experience, it’s up to you to…
Welcome to 2025 — at least in the digital sense. Over the past two years, businesses worldwide have seen a massive acceleration in consumer demand for digital products and services. And today, digital adoption has reached what was initially expected in 2025. Consumers across all demographics have grown accustomed to using digital channels like chatbots,…
Customer expectations are rising faster than organizations can keep up with them. And employees have more choices than ever before about where — and how — they work. Against a backdrop of increasing economic uncertainty and the need to prove ROI, customer experience (CX) leaders need clear focus to stay on track and ahead of…
While IT automation, including scripts, hasn’t been around for quite that long, it’s increasingly commonplace in many organizations. In fact, according to a recent pulse survey by Harvard Business Review Analytic Services, automation is so widespread that 68% of respondents agree that IT automation at their organization has shifted from a “nice to have” to…
Innovation and adaptability are critical for success in today’s digital world. To become more agile and responsive, many organizations are adopting cloud technologies. In fact, 89% of organizations now have a multicloud strategy in place, and 80% have a hybrid cloud strategy Even so, cloud environments also bring new operational challenges. Most organizations use a…
UX Audit – The Ultimate Accelerator for Product Growth A UX audit can reveal hidden pain points and quantify the areas of improvement in your product’s experience. Download our sample UX audit report to see how we help companies like yours accelerate their journey to the product vision. About Koru UX Design Koru UX Design…
The healthcare industry was in the midst of a major digital transformation before the pandemic, driven by factors such as increased telehealth, the shift to cloud services, the growth of the internet of things, the increased risk of ransomware and IT personnel shortages. Then, when COVID-19 hit, all of the existing challenges became exacerbated. A…
