Understand Today’s Attacks to Prevent Future Threats As cybercriminals evolve their attack techniques, they pose greater risks to the government, businesses and individuals. It’s more critical than ever to improve your security strategy and proactively prepare for the next wave of cyberthreats. The first step is to understand the latest attack trends and major causes…
Top Tips for Securing Your Organization The ever-expanding threat landscape keeps evolving, and it is easy to overlook key areas that could expose your organization. However, you can stay ahead of constantly evolving threats and gain peace of mind with this comprehensive checklist. These recommendations, abstracted from the latest 2022 Unit 42 Incident Response Report,…
Ask around about the advantages of an ERP system and you’ll hear all kinds of answers. For some manufacturers it was always the capability to manage data more efficiently. For others, the opportunity to automate basic back-office tasks. For others still, ERP means streamlining workflows. But ERP software has come a long, long way. These…
Is your existing software solution exactly what your business needed years ago? There are a growing number of generic software packages available today that are both diverse and easyto-use for a startup or very small business. However, the very reasons that make them suitable for a startup become the reasons why they become a hindrance…
Small manufacturers across multiple industries have chosen ECI ERP solutions to run their businesses, so we’ve heard practically every question possible. Some common questions include: How much inventory do we have left? Why do mistakes always happen when we enter orders into the system? Are we making money on all our jobs? If these are…
Many small to midsized manufacturers (SMMs) struggle to compete with their larger counterparts because they have fewer resources including personnel, technology, budget, and time. That said, using your production resources as efficiently as possible is extremely important. Material and inventory management are one of the most vital areas of any manufacturing business yet often needs…
If you’re like most contact center leaders, you have separate platforms or tools to measure voice, chat and IVR. The owner of each typically monitors and optimizes their respective channel, hoping this improves overall performance. But when it comes to understanding how contact center interactions impact customer satisfaction and experience, it’s up to you to…
Welcome to 2025 — at least in the digital sense. Over the past two years, businesses worldwide have seen a massive acceleration in consumer demand for digital products and services. And today, digital adoption has reached what was initially expected in 2025. Consumers across all demographics have grown accustomed to using digital channels like chatbots,…
Customer expectations are rising faster than organizations can keep up with them. And employees have more choices than ever before about where — and how — they work. Against a backdrop of increasing economic uncertainty and the need to prove ROI, customer experience (CX) leaders need clear focus to stay on track and ahead of…
While IT automation, including scripts, hasn’t been around for quite that long, it’s increasingly commonplace in many organizations. In fact, according to a recent pulse survey by Harvard Business Review Analytic Services, automation is so widespread that 68% of respondents agree that IT automation at their organization has shifted from a “nice to have” to…
